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Frequently Asked Questions
Why is my order delayed?
There are several reasons why your order may be delayed. If you believe your order is taking longer than expected, please contact us with your order number, and we’ll be happy to assist.
How do I cancel an order?
To assist with your cancellation request we require your order number and any additional information regarding the cancellation. Once we have these details, we’ll review your request and confirm the cancellation as soon as possible.
How do I modify an order?
To assist with modifying your order we will require your order/invoice number. Once we have this information, we’ll review your request and confirm if the changes can be accommodated.
How do I track an order?
If you haven’t received a tracking number for your order, please contact us with your order number, and we’ll be happy to assist you.
How do I get a refund?
To assist with your refund we will require your order/invoice number along with a brief description of the issue.